At Amir Roaster, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process.

Returns

  • You may return products within 7 days of delivery if they are unused, in their original packaging, and in the same condition as received.

  • To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return.

  • Once your request is approved, we will provide instructions for the return process.

Refunds

  • Refunds are issued only after the returned item has been received and inspected by our team.

  • Approved refunds will be processed within 5–7 business days after we confirm the returned product’s condition.

  • Refunds will be provided in the form of store credit or replacement, depending on customer preference.

Non-Returnable Items

  • For hygiene and safety reasons, certain kitchen appliances and accessories may not be eligible for return once opened and used.

  • Products damaged due to customer misuse will not qualify for refunds or returns.

Exchanges

  • If you received a defective or damaged item, you are eligible for a free exchange within 7 days of delivery. Please contact us at [email protected]